Privacy Policy

    Here at RockStar Pet Collars, we want you to be aware of how we collect, use, share and protect information about you online. By interacting with us, you consent to our use of information that is collected or submitted as we describe in our privacy policy. We may change or add to this privacy policy, so we urge you to review it periodically.

    TYPES OF PERSONAL INFORMATION WE COLLECT INCLUDES:
    Your name
    Your mailing address
    Your e-mail address
    Your phone (or mobile) number
    Your purchase/return/exchange information
    Your wish list information
    Your date of birth or age
    Your location
    Your pet’s information (name, breed, date of birth, gender, photographs, etc.)
    If you choose not to provide personal information, we may not be able to provide you with requested products, services or information.

    AUTOMATED INFORMATION COLLECTED
    We may connect information collected automatically with information we already have about you in order to identify you as a RockStar Pet Collar’s customer. If we are able to identify you as a RockStar Pet Collar’s customer, this allows us to provide you with a personalized experience regardless of how you interact with us.

    ROCKSTAR PET COLLARS AUTOMATED INFORMATION COLLECTED
    We and our service providers use cookies and other technologies to receive and store certain types of information whenever you interact with us through your computer or mobile device. This information, which includes the pages you visit on our site, which web address you came from, the type of device you are using, purchase information and checkout process, search terms and geographic location, helps us recognize you, customize your website experience and make our marketing messages more relevant. These technologies also enable us to provide features such as storage of items in your cart between visits and SMS/text messages you have chosen to receive. We also use Flash cookies for fraud prevention and other purposes.

    In order to provide the best customer experience possible, we also use these technologies for reporting and analysis purposes, including how you are shopping our website, the performance of our marketing efforts, and your response to those marketing efforts.

    THIRD-PARTY AUTOMATED INFORMATION COLLECTED
    In certain instances, we allow third-party companies to collect certain information when you visit our website and to use that information to serve ads for RockStar Pet Collars products and when you visit our website or other websites. These companies use non-personally identifiable information during your visits to this and other websites in order to customize your shopping experience and to provide advertisements about products and services likely to be of greater interest to you. Some browsers have a ‘do not track’ feature that lets you tell websites that you do not want to have your online activities tracked. Neither RockStar Pet Collars have a systematic method for ensuring that browser ‘Do Not Track’ requests are consistently honored. However, you may opt out of the use of your web browsing activity.

    OUR MOBILE PROGRAMS
    By participating in any of our mobile programs you are agreeing to receive automated marketing phone calls and text marketing messages at the phone number you provide at opt-in. Your consent to receive such marketing messages is not required to make a purchase. You understand and agree that the text messages sent to your mobile phone/device may be generated using automated telephone dialing technology. You agree to notify RockStar Pet Collars at pets@rockstarpetcollars.com in the event that you change or disconnect your mobile phone number.

    Message and data rates may apply. All charges are billed by and payable to your mobile service provider. RockStar Pet Collars will not be liable for any delays in the receipt of any messages as delivery is subject to effective transmission from your mobile service provider. For those using T-Mobile as their carrier, T-Mobile is not liable for delayed or undelivered messages.

    RockStar Pet Collars text alerts are recurring. You can email pets@rockstarpetcollars.com  to cancel your participation in a mobile program. Once you cancel, you are welcome to opt back into the program at any time.

    RockStar Pet Collars reserves the right to remove subscribers at our discretion. Terms are subject to change.

    USER EXPERIENCE INFORMATION
    In order to improve your online shopping experience, to help with fraud identification, and to assist our customer service representatives in resolving issues you may experience in completing online purchases, we use tools to monitor certain user experience information. This includes: Login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g. information entered during checkout process), and browser information.

    SOCIAL MEDIA WIDGETS
    RockStar Pet Collars includes social media features, such as the Facebook Like button, Google Plus, YouTube and Twitter widgets. These features may collect information about your IP address and which page you’re visiting on our site, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.

    INFORMATION FROM OTHER SOURCES
    We may collect data that’s publicly available. For example, information you submit in a public forum (e.g. a blog, chat room, or social media) can be read, collected, or used by us and others, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.

    We also obtain information provided by third parties. For instance, we obtain information from companies that can enhance our existing customer information to improve the accuracy and add to the information we have about our customers (for example, adding address information). This improves our ability to contact you and increases the relevance of our marketing by providing better product recommendations or special offers that may interest you.

    EXAMPLES OF HOW YOUR INFORMATION IS USED
    PRODUCT AND SERVICE FULFILLMENT
    Fulfill and manage purchases, orders, payments, returns/exchanges, or requests for information about our products, website, or mobile website, or to otherwise serve you.

    Connect with RockStar Pet Collars regarding customer service via our customer service center, or on social media platforms.
    Provide services such as Favorites.
    Administer sweepstakes and contests.
    Notify you of any products you have purchased that are discontinued.

    OUR MARKETING PURPOSES
    Deliver promotional offers, coupons, mobile coupons, in-store receipt messages, e-mails, mobile messages, and social media notifications.
    Provide interactive features of the website or mobile applications, such as product reviews or marketing communications and other information regarding products, services and promotions.
    Administer promotions, surveys, and focus groups.
    Use a review you submit for commercial purposes to promote the products or services in your review. We may also include the user name and city/state you gave when submitting your review.

    INTERNAL OPERATIONS
    Improve the effectiveness of our website, stores, associates, mobile experience, and marketing efforts.
    Conduct research and analysis.
    Perform other business activities as needed, or as described elsewhere in this privacy policy.

    PHOTOGRAPHS AND INFORMATION ABOUT YOUR PET
    We may take photographs of your pet for our blog and for social media. Unless you ask us to not to do so, your email and phone number will automatically be entered into our customer database and may be used for operational and marketing purposes as provided for in this policy. Your pet’s photograph(s) may also be uploaded into the database and associated with your name.

    FRAUD PREVENTION
    To prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business.

    HOW IS YOUR INFORMATION SHARED
    We share the information we collect within Laura Schakosky International Corporation, Inc. dba RockStar Pet Collars to offer you products, services and charitable opportunities that may be of interest to you.

    SERVICE PROVIDERS
    We may share the information we collect with companies that provide support services to us (such as printers, e-mail marketers, mobile marketing, analytic’s providers, web hosting providers, call center service providers, sweepstakes vendors, payment processors, coupon delivery vendors, or data enhancement providers) or that help us market our products and services. These companies may need information about you in order to perform their functions.

    LEGAL REQUIREMENTS
    We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property or safety of our company, our customers or others.

    ELSEWHERE AT YOUR DIRECTION
    At your direction or request, we may share your information. For example, if you create a wish list and elect to make it available to the public, your information will be accessible on our website, mobile or social applications, or in our stores.

    SHARING WITH OTHER COMPANIES (FOR THEIR MARKETING PURPOSES)
    We may communicate to you information or special offers from other companies or organizations. In such cases, we do not provide your personal information to them and they will not know your identity unless you choose to transact with them, in which case their privacy policies will govern your relationship. With your consent, we may share your personal information with other companies, or organizations that are not part of RockStar Pet Collars. These companies and organizations may use the information we share to provide special offers and opportunities to you.

    SHARING AGGREGATE INFORMATION WITH THIRD PARTIES
    We may share aggregate non-personally identifiable information (information that does not directly identify an individual) with third parties for any lawful purpose.

    BUSINESS TRANSFERS
    If some or all of our business assets are sold or transferred, we may transfer the corresponding information regarding our customers. We also may retain a copy of that customer information.

    WHAT CHOICES DO YOU HAVE
    OPT-OUT AND ACCESS CHOICES
    You may ‘opt-out’ of certain marketing communications. Most of our marketing communications are sent by email and direct mail, though you may also opt out of texting and online behavioral advertising as well. You may also access or change your personal information or ask us to do so.

    TO DO SO YOURSELF, YOU MAY:
    Follow opt-out ‘unsubscribe’ instructions in promotional e-mails we send to you.
    Log on to RockStarpetcollars.com to access and change your profile information and preferences if you have an online account with us.
    Log on to your RockStar Pet Collars account to access and change your profile information and preferences.
    If you set your browser to not receive cookies this may make it difficult or impossible to make a purchase on RockStarpetcollars.com.
    Text STOP to text messages (SMS/MMS) we send to you.

    IF YOU NEED OUR HELP, PLEASE:
    E-mail: pets@rockstarpetcollars.com and tell them which information you would like to access or which types of promotional materials you would like to opt-out of.
    When emailing us, please include your full name, address, phone number, e-mail address and your RockStar Pet Collars account number if you know it. Also, tell us what information you would like to access, change or add to our ‘opt-out’ list. This will help us process your request.
    If you ‘opt-out’ of our RockStar Pet Collars marketing communications, you may continue to receive business communications such as order confirmations, product recall information, appointment confirmations or other administrative information. Your information will likely remain in our database, we will just mark it as inactive so that you do not receive marketing materials from us.

    More Details on How to Opt-Out
    DIRECT MAIL
    If you do not wish to receive special offers, coupons and other promotional mail directly from us, you may opt out by logging onto your RockStar Pet Collars account or by e-mailing us at pets@rockstarpetcollars.com. Note: This opt-out does not apply to any promotional materials that may come inside the packaging of your online purchases.

    E-MAIL
    If you do not wish to receive promotional e-mails from us, you may opt-out by logging onto your  RockStar Pet Collars account and opting out of contact by e-mailing us at pets@rockstarpetcollars.com. You also have the ability to opt out of promotional e-mails via the unsubscribe link included in each promotional e-mail.

    MOBILE – TEXTS, MOBILE APPS AND MOBILE WEBSITE
    We may distribute coupons, offers and other information via text messages or mobile applications to customers who have requested this information or who have downloaded a RockStar Pet Collars application.

    To opt out of a specific mobile messaging campaign, reply ‘STOP’ to text messages we send you.

    Our mobile applications may take you to our mobile website, which acts similarly to our RockStarpet collars.com website. To opt-out, delete our mobile app from your smart phone and follow the phone manufacturers’ directions on how to delete cookies or other technology received from our mobile website. For many phones, you will go to the Settings function to do this.

    ONLINE – ROCKSTARPETCOLLARS.COM COOKIES
    The Help function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer not to receive cookies at any time, certain personalized services may not be provided to you, and accordingly, you may not be able to take full advantage of all of the RockStarPet Collar.com features (for instance, you will be able to browse the site, but may not be able to make a purchase).

    ONLINE – THIRD PARTY COOKIES
    Certain companies provide services that analyze information regarding visits to RockStarPetCollars.com. They use technology such as cookies and web beacons to collect this information. The Help function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer to not receive cookies at any time, certain personalized services may not be provided to you.

    HOW DO YOU ACCESS AND UPDATE YOUR PERSONAL INFORMATION
    In order to keep your personal information accurate and complete, you may access or update some of it in the following ways:

    If you have created a RockStarpetcollars.com account, you may log in and update your account information, including contact, billing, and shipping information. You may also email pets@rockstarpetcollars.com and ask for the information you are trying to access or change. Please note: You may need to ask for a manager.

    HOW IS YOUR PERSONAL INFORMATION PROTECTED
    SECURITY METHODS
    We maintain administrative, technical and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number, we use industry standard methods to protect that information. However, no e-commerce solution, website, database or system is completely secure or ‘hacker proof.’ You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.

    E-MAIL SECURITY
    ‘Phishing’ is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, credit card information or other personal information through e-mail.

    QUESTIONS OR CONCERNS
    If you have general questions or concerns about how we use your personal information, please contact us through:  E-mail: Pets@rockstarpetcollars.com

    ROCKSTAR PET COLLARS PRIVACY POLICY SCOPE
    This privacy policy applies to all current or former customer personal information, except for information collected by or provided in connection with completing an application for employment with RockStar Pet Collars. Our website may offer links to other sites. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have visited our website through a link, a banner advertisement on another site or on our Etsy or Amazon sites. In such cases, the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.

    UPDATES TO THIS POLICY
    If we intend to use or disclose your personal information in any way materially different than what we say in this privacy policy or make any other material changes, we will make reasonable efforts to revise this policy.