Production time for RockStar Pet Collars is now 3-5 days.
If you purchased a collar: DID YOU MEASURE? Our sizes run totally different than other manufacturers sizes. Every product we make is a custom-made to order, which is why we do not do returns on products ordered in the wrong size. Here is a link on How to Measure. We will give you a grace period of 12 hours to change your size if you need to.
WE ASSUME THAT YOU HAVE PROVIDED A VALID EMAIL ADDRESS AND HAVE ORDERED FROM AND THAT YOU HAVE ACCESS TO WHEN YOU ORDER. IN ADDITION, MAKE SURE THAT THE ADDRESS THAT YOU ARE DELIVERING TO IS CORRECT WHEN YOU ORDER SO THAT IT IS SENT TO THE CORRECT LOCATION.
**No matter what your shipping notification says, if you have several items, they may be shipping at different times, and you will get shipping emails for each of them**
If you need to contact me, please message me through the Contact Us page and include your order number.
If you are ordering from outside the USA, you may be charged a customs fee or VAT. We are not able to by law pay that for you so it’s not included in the price. Please check with your countries post office regarding this. Not wanting to pay your import fee is not a valid reason to refuse or return your items.
Processing time: All orders are held for 12 hours. This allows you to make changes to your size choices if you need to – please click here to see How to Measure Your Pets Neck to make sure you have ordered the correct size. It may not be possible to make changes after 12 hours because your product will be in the process of being made. It will take 3-5 working days to make your collar or leash.
Shipping Transit Times: If you chose: First Class: *USA 3-6 working days. *International 10-24 working days (not including passing through customs) If you chose: Priority: *USA 1-3 working days. *International 10-12 working days (not including passing through customs We reserve the right to ship early, and also a few days late. Nothing goes out until it’s fabulous.